Why is My Outlook Email Not Updating Automatically – Solved!


Why is Outlook not updating automatically ? Outlook is a popular email client that offers a range of features to help manage your emails efficiently. One of the key features is automatic email updates, which ensures that new emails appear in your inbox without requiring manual refreshes. However, there are times when Outlook may not update your emails automatically, causing inconvenience and potentially impacting your productivity. In this article, we will explore the common reasons behind this issue and provide troubleshooting steps to help you resolve it.

MS Outlook can embed multiple email accounts from different servers including Web Mail and MS Exchange. With Cache Exchange Mode, the Exchange mailbox is available in Outlook even if the connection is lost. Recently, some of our customers have informed us that they are facing an issue where Outlook does not update mailboxes linked to Exchange. Basically, all mailbox folders are update when the user opens Outlook. But occasionally, some issues may occur due to various reasons, and here we will discuss the Exchange update issues.

Causes of the problem with Outlook not updating mailbox folders.

There can be several key factors behind the problem of Outlook stopping updating Exchange mailbox folders:

  • Poor or unstable internet connection.
  • Outlook settings.
  • Outlook is in Offline mode.
  • Disabled add-ins or antivirus software.
  • Server or account issues.
  • OST file update is slow due to file size.
  • The OST file is damage.
  • Synchronization is interrupt.
  • The automatic update function has been disable by the user.
  • Outlook lost its connection to the Exchange Server.

Troubleshooting Steps for of Outlook Email Not Updating Automatically

Following are some Troubleshooting steps:

  1. Check Send/Receive settings: Ensure that the settings are configured correctly, allowing for automatic updates at the desired intervals.
  2. Verify internet connection stability: Confirm that you have a stable and reliable internet connection.
  3. Disable Offline mode in Outlook: If Outlook is in Offline mode, toggle it off to enable automatic updates.
  4. Adjust firewall or antivirus software settings: Make sure that Outlook has the necessary permissions to access the internet.
  5. Manage mailbox size: Archive or delete older and unnecessary emails to reduce the size of your mailbox.
  6. Disable and re-enable Cached Exchange Mode: This can help resolve issues related to Exchange accounts.
  7. Seek professional support: If the issue persists, consider reaching out to Microsoft support or your organization’s IT department for further assistance.

Outlook Not Updating Automatically – Solution 1

Try updating the folders manually. Sometimes the contents and folders in Outlook are not updated automatically due to poor internet connection and other reasons. To update it manually, you need to click on the Send/Receive tab at the top of the Outlook screen and then click on the Update Folder option provided there. The update is carried out. If you still cannot see the updated content, there may be another problem. Proceed to the next step.

Outlook Inbox Not Updating Automatically – Solution 2

Try working in offline mode and then online mode by switching between them. To do this, just like before, click the Send/Receive tab at the top of the Outlook screen and click the Work Offline button. Close and reopen Outlook, then click the Send/Receive button again and disable offline mode by clicking on it.

Outlook Not Automatically Updating – Solution 3

To fix the problem, you can start by deleting offline items from Outlook. As you know, you can always use Outlook offline using the cached data. This cached data not only allows you to use Outlook offline, but also improves its performance. The problem occurs when offline articles do not match online articles due to connection issues. So, the best option that is left for you is to delete the offline items so that this problem can be solved. To do this, follow the steps listed below: Start with a right click on the folder and select Properties from the menu.

  1. Start by right-clicking on the folder and choosing Properties from the menu.
  2. On the General tab, click Delete offline items and all offline items will be removed.
  3. After that, click on the “Send / Receive” tab at the top of the Outlook screen and then on the “Update” folder.

Note: This will definitely solve your problem. But this solution removes your files locally, click on the Sync tab and there you will see the offline and server folders details. There you will see that the offline items are null but the server still has items. After that, open Outlook again to allow Outlook to download all items from Exchange again.

Allow Outlook to Download all item again

  1. First, close Outlook and open the Control Panel by clicking the Start button.
  2. Then, In the Control Panel, click Mail.
  3. After that, Choose Data File in the Mail Setup dialog box. All data files use by Outlook are list here; are list with their respective locations.
  4. Then, now select your OST and click on the Settings tab.
  5. Now, on the Advanced tab, click Outlook Data File Settings.
  6. After that, in the Outlook Data File Settings dialog box, click Compress Now, and then click OK.
  7. Finally, Wait for the process to complete and once you’re done, you’ll notice that your OST has a decrease in size.

If you delete your OST data file accidently, then you can recover Outlook data file with a data recovery tool.

Outlook Not Updating Inbox Automatically – Solution 4

Try using Scanost.exe for the cause. If you are using Outlook XP, 2000, 2002, 2003 and 2007, you can use this OST integrity check tool to repair an OST. It is a built-in utility of MS Outlook and you can find it at:

1) “C:Program Files\Common Files\System\MAPI\scanost.exe” in Outlook XP.

2) “C:Program Files\Common Files\System\MAPINT\scanost.exe” in Outlook 2000

3) C:Program Files\Common Files\System\MAPI\scanost.exe” in Outlook 2002

4) “C:Program Files\Common Files\System\MSMAPI\scanost.exe” in Outlook 2003

5) C:Program Files\Microsoft Office\Office12” in Outlook 2007

Now you know where to find this utility in which version of Outlook, but before running it you should close all running instances of Outlook.

Outlook Shared Mailbox Not Updating Automatically – Solution 5

Since we have already discussed that offline and online data may not match due to cache data, it is recommended to disable this option in settings as follows to work around this issue:

  • In Outlook, click the File tab.
  • Click Account Settings in the notification area and Account Settings from the drop-down menu.
  • Now click on the Exchange account on the E-mail tab.
  • Select Edit from the options above.
  • Now, in the Microsoft Exchange Server area, clear the Cached Exchange Mode check box.
  • Now close everything and open Outlook again.

By following these methods, you can solve the update problem. As you can see how important OST is when it comes to this issue. If none of these methods work, you can try to repair OST using BitRecover OST Repair Tool, which is a great solution to any problem related to your OST.

Download the Outlook Repair free trial for Windows from below link:


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Automatic email updates in Outlook are essential for staying organized and efficient. If you find that your Outlook email is not updating automatically, it can be frustrating. By understanding the common causes and following the troubleshooting steps outlined in this article, you can address the issue and restore the automatic updating functionality in Outlook. Remember to regularly update Outlook, maintain a stable internet connection, and seek professional support when needed. With these measures in place, you can ensure a smooth and seamless email experience in Outlook.

If the above-given manual solutions don’t work, you can try a professional solution – BitRecover OST Repair Wizard. The tool checks for OST file corruption and recovers entire items, including deleted ones.

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